Privacy Policy
1. Introduction and Scope
Apex Solutions Hub LLC (“Apex,” “we,” “our,” or “us”) operates an online consumer information and connection platform. We help consumers who submit inquiries connect with participating independent service providers that may be able to assist with the products or services requested.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, communicate with us, or otherwise interact with our services.
Apex Solutions Hub does not itself provide insurance coverage, legal advice, or government benefits. Products and services are provided by participating independent third-party providers, where applicable.
2. Categories of Information We Collect
The information we collect depends on how you interact with our website and the type of service or partnership you are interested in.
A. Information You Provide to Us
When you submit a form or otherwise contact us, we may collect information such as:
- Name
- Telephone number
- Email address
- ZIP code, state, or other general location information
- The product, service, or opportunity you are interested in
- Preferred time to be contacted
- Information you voluntarily provide in message or inquiry fields
- For disability assistance inquiries, information you voluntarily provide regarding your work status, whether a medical condition affects your ability to work, the duration of the condition, and information regarding previous Social Security Disability applications or denials
- For business partnership inquiries, information such as company name, website, industry, partnership interest, and other business-related information
Please do not submit medical records, diagnoses, Social Security numbers, financial account information, banking information, or other highly sensitive information through our general website forms. Where a service-specific form requests limited information relating to your circumstances, please provide only the information requested.
B. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through cookies and similar technologies. Depending on the technologies used on our website, this may include information such as your IP address, browser type, device type, referring pages, pages visited, and general website interaction information.
For more information about cookies and similar technologies, please see the Cookies and Tracking Technologies section below.
3. How We Use Your Information
We may use the information we collect for the following purposes:
- Respond to Inquiries: To respond to questions, requests, and information submitted through our website.
- Facilitate Requested Connections: To review your inquiry and, where appropriate, help identify and connect you with an independent participating service provider that may be able to assist with the product or service you requested.
- Communications: To contact you by telephone or email regarding the specific inquiry you submitted, subject to applicable consent requirements.
- SMS Customer Care: Where you have separately consented to receive text messages from Apex, we may send customer-service text messages relating to your inquiry or your interactions with Apex.
- Business Partnership Inquiries: To evaluate and respond to organizations interested in working with Apex Solutions Hub.
- Website Operations and Improvement: To operate, maintain, troubleshoot, analyze, and improve our website and consumer experience.
- Security and Fraud Prevention: To help detect and prevent fraudulent, abusive, unauthorized, or unlawful activity.
- Compliance and Recordkeeping: To maintain appropriate records, including records relating to consumer inquiries and consent, and to comply with applicable legal and regulatory requirements.
- Legal Obligations: To comply with applicable laws, regulations, court orders, subpoenas, or other lawful requests.
4. How We Share and Disclose Information
We may share personal information as reasonably necessary to respond to your request, operate our business, and provide our services.
Participating Service Providers: When you request assistance or a connection concerning a particular product or service, Apex may provide relevant information from your inquiry to an independent participating service provider that may be able to assist you, subject to the disclosures and consent presented when you submit your information.
Depending on your request, participating providers may include insurance agencies, appropriately licensed insurance professionals, disability advocacy organizations, or other appropriate independent service providers.
Your consent to receive SMS messages from Apex Solutions Hub LLC is separate from any authorization concerning participating service providers. SMS opt-in information and SMS consent are not transferred to participating service providers.
Operational Service Providers: We may share information with vendors that assist us with website hosting, customer relationship management, communications, analytics, security, and other business operations. These providers may process information on our behalf solely as necessary to provide their services and subject to applicable contractual and legal obligations.
Legal and Regulatory Requirements: We may disclose information when reasonably necessary to comply with applicable law, regulation, legal process, court order, or lawful government request, or to protect our rights, users, or others.
Business Transactions: Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction, subject to applicable law.
Participating third-party service providers may have their own privacy practices. We encourage consumers to review the privacy policies and disclosures of any provider with whom they choose to interact.
5. Consumer Consent and Communications
When you voluntarily submit information through our website, we may use the information you provide to respond to your inquiry and facilitate the service or connection you requested.
Where required, we obtain appropriate consent before Apex Solutions Hub LLC contacts you by telephone, email, or SMS.
If your inquiry involves a requested connection with an independent participating service provider, any authorization for that provider to contact you will be governed by the disclosures and consent presented in connection with that request.
The specific consent language presented on the applicable form governs the communications and information sharing associated with that submission.
6. SMS Communications and Terms
Apex Solutions Hub LLC uses SMS only for first-party customer-care communications with consumers who have directly interacted with Apex and, where required, have consented to receive text messages from Apex.
SMS messages may include:
- Responses to customer questions
- Follow-up regarding an inquiry submitted to Apex
- Requested contact confirmations
- Customer-service information
- Updates relating to an existing inquiry or interaction with Apex
Apex does not use its SMS program to send third-party advertising, affiliate promotions, purchased-lead solicitations, unsolicited promotional messages, or marketing messages on behalf of participating service providers.
Where you provide consent to receive text messages from Apex:
Message Frequency: Message frequency varies depending on your inquiry and communications with us.
Message and Data Rates: Message and data rates may apply according to your mobile carrier and service plan.
Opting Out: You may stop receiving SMS messages from Apex at any time by replying STOP to a text message from us. After opting out, you may receive a confirmation that your opt-out request has been processed.
Help: For assistance, reply HELP to a message from us or contact Apex using the contact information listed below.
Consent Is Optional: Consent to receive SMS messages is not a condition of purchasing any goods or services or submitting an inquiry.
No Sharing of SMS Consent: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for their marketing or promotional purposes.
SMS consent is specific to Apex Solutions Hub LLC and will not be transferred to participating service providers.
If an independent participating provider wishes to send you text messages, that provider is responsible for obtaining any consent required for its own SMS communications.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, security, analytics, and performance measurement.
We may also use analytics and advertising technologies to understand website usage, measure the effectiveness of our marketing campaigns, and improve the consumer experience.
Where required by applicable law, we provide appropriate notice and choices regarding non-essential cookies and similar technologies. You may also manage cookies through your browser settings.
8. Data Security Safeguards
Apex Solutions Hub maintains reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
We take reasonable measures to protect information submitted through our website and limit access to personal information to individuals and service providers who require access for legitimate business purposes.
However, no security system or method of electronic transmission can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to consumer inquiries, facilitating requested connections, maintaining consent and compliance records, resolving disputes, and meeting applicable legal or regulatory requirements.
The length of time we retain information may vary depending on the nature of the information, the purpose for which it was collected, our business and compliance requirements, and applicable law.
When personal information is no longer reasonably necessary for these purposes, we may delete or anonymize it in accordance with our applicable data-retention practices and legal obligations.
10. State-Specific Privacy Rights
Depending on your state of residence and subject to applicable legal requirements, you may have certain rights regarding your personal information. These rights may include:
- Access: Request information about certain personal information we collect, use, or disclose.
- Correction: Request correction of inaccurate personal information.
- Deletion: Request deletion of certain personal information, subject to applicable exceptions.
- Opt-Out: Where applicable, request to opt out of certain uses or disclosures of personal information, including targeted advertising or activities that may constitute a “sale” or “sharing” under applicable state privacy laws.
- Non-Discrimination: Exercise applicable privacy rights without receiving unlawful discriminatory treatment.
The availability and scope of these rights vary by state and may be subject to legal exceptions and eligibility requirements.
To submit an applicable privacy request, please contact us using the information provided in the Contact Information section below. We may take reasonable steps to verify your identity before processing a request.
11. Links to Third-Party Websites
Our website may from time to time provide links to third-party websites or services.
If you choose to visit a third-party website, its privacy practices and terms will apply. Apex Solutions Hub does not control the privacy practices or content of third-party websites.
12. Children’s Privacy
Apex Solutions Hub’s services are not directed to children. We do not knowingly collect personal information from children through our website.
If we become aware that personal information has been submitted by a child in circumstances where such collection is not permitted, we will take reasonable steps to address the information in accordance with applicable law.
If you believe a child has provided personal information through our website, please contact us using the information provided below.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal and regulatory requirements.
When we make changes, we will post the updated Privacy Policy on this website and update the “Last Updated” date, where applicable.
We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
14. Contact Information
If you have questions about this Privacy Policy, our privacy practices, or Apex’s SMS communications, or wish to submit an applicable privacy request, please contact:
Apex Solutions Hub LLC
8 The Green, Ste A
Dover, DE 19901
United States
Website: www.apexsolutionshub.com
Email: support@apexsolutionshub.com
Main Line: +1 (509) 255-7077
Customer & SMS Support: +1 (509) 253-9835
Last Updated: October 2, 2026